Privacy Policy

At Bay Office, we respect your privacy and are committed to protecting the business and personal data processed through our Lead Desk platform.

Data Collection & Purpose

We collect account information (name, work email, business name, phone numbers) and lead data solely to provide, operate, and maintain our shop management, lead tracking, and call handoff services.

Data Infrastructure & Subprocessors

To provide our services, we route and store data through secure, industry-standard infrastructure partners:

• Database & Storage: Supabase PostgreSQL (encrypted live data hosting).
• Payment Processing: Stripe (PCI-compliant billing and subscription management).
• Telephony & Call Routing: Twilio (phone line provisioning, call routing, and SMS transmission).
• Voice AI & Assistant Utilities: Enterprise Voice AI & AI Model Providers (processed via enterprise API endpoints without model training).

Your Rights & Contact

You may request access to, correction of, or deletion of your account data at any time by contacting our engineering support team.