01
Durable call records
Keep the caller, timing, transcript or summary when available, and source event together.
Call Desk
Stop letting after-hours calls become morning guesswork.
Bay records the call event, organizes the available context, applies your approved callback rules, and gives a person a clear review queue.
Private pilot · Written scope · Human approval
Controlled call flow
Shadow Pilot
Call arrives
Event and context captured
Shop rules apply
Service area and urgency checked
A person decides
Agree, correct, or reject
No customer action taken
Bay records the recommendation. Your team stays responsible.
Short answer
A supervised desk for the calls your shop cannot answer live.
Bay preserves the phone event, applies your written callback rules, and gives a person a queue to review and own. It does not book or contact the customer by itself.
Apply with one workflow No automatic billing or activation
Call Desk capabilities
Turn a loose phone event into reviewable work.
The product begins after the call event arrives and keeps the next decision visible.
02
Policy-based review
See the recommendation and the reasons behind it before anyone takes action.
03
Owned follow-up
Assign the next step, update status, and preserve a handoff the rest of the team can understand.
The current pilot is supervised: Bay recommends and organizes; your team approves and acts.
From phone event to callback
Connect one path, review every recommendation.
The pilot starts with the smallest responsible operating loop.
- 01
Connect a pilot line
Use a verified Twilio number and, when desired, a configured Vapi assistant for the conversation.
- 02
Receive the completed event
Bay creates a call record and lead using the information the provider actually returned.
- 03
Review the queue
A person checks missing details, accepts or changes the recommendation, and owns the callback.
What stays in your control
Clear boundaries are part of the product.
Bay organizes work and records decisions. It does not invent certainty or authority your shop has not granted.
- No automatic quote, booking, dispatch, or customer text is represented as live.
- Bay does not promise multi-technician transfer logic in the current pilot.
- A missing address, service type, or other critical detail is surfaced for human review.
Bay Office private pilot
Give one missed-call path a clear owner.
Request pilot accessThe application takes a few minutes. It does not activate service or create a charge.