One incoming-work view
See new leads and follow-up statuses in an organization-scoped desk instead of a spreadsheet, a shared inbox, and someone memory.
Lead Desk
Lead management for plumbers without the clutter.
Give every new plumbing lead an owner, a status, and a customer record your team can understand at a glance.
Clear ownership
Assign the next action to a person so the office knows who is responsible before a customer needs to ask twice.
Customer context
Keep customer details, notes, and communication history next to the lead rather than scattered across tools.
Lead Desk is $399 per month. It organizes your work; it does not promise booked jobs or replace your dispatch system.
A good fit for Lead Desk
You can see the jobs coming in, but you cannot always see who owns the callback or what happened next.
- 01
Create or receive the lead
A team member can create a lead directly, or a verified shop phone line can create one after secure provider setup.
- 02
Set the owner and status
Give the work a clear responsible person and move it through new, contacted, booked, or lost status.
- 03
Keep the customer story together
Add notes and follow-up context to the customer record so the next person starts with the facts.
What stays in your control
Clear product boundaries are part of the product.
Bay is built to make work visible and organized. It does not pretend to replace systems or people your shop still needs.
- Lead Desk organizes follow-up; it does not guarantee booked jobs or replace dispatch software.
- The app does not create a fake call, message, booking, or revenue result when a provider is not configured.
- Customer data is organization-scoped so one shop cannot browse another shop data.
Explore the product