Capture the call
A completed or missed call becomes a durable record instead of disappearing into a voicemail inbox.
Private design-partner pilots
Every plumbing call becomes an owned next step.
Bay Office turns after-hours and overflow calls into organized leads, a human-reviewed callback queue, and durable team handoffs.
Private pilot · Written scope · Human approval
Controlled call flow
Shadow Pilot
Call arrives
Event and context captured
Shop rules apply
Service area and urgency checked
A person decides
Agree, correct, or reject
No customer action taken
Bay records the recommendation. Your team stays responsible.
Call Desk
Capture, review, and follow through.
Apply your shop rules
Bay checks the event against the callback policy your shop approved and shows why it reached its recommendation.
Put a person in charge
A team member reviews the context, owns the next step, and records what happened.
Pilot focus
Call Desk
Call records, leads, callback recommendations, human review, ownership, and evidence.
Supporting layer
Team Center
Members, private invites, channels, policies, credentials, and handoffs that keep the call workflow connected.
Later
Workforce Operations
Careful expansion into training, credentials, policies, and time records, without pretending to be payroll or an HR compliance system.
Honest by design
Bay supports the decision. Your team makes it.
- Bay does not automatically quote, book, dispatch, or message customers in the pilot.
- Vapi can handle the phone conversation when configured; Bay receives and organizes the completed event.
- Twilio can provide the number and routing; Bay is the control, review, and evidence layer.
- Every recommendation is visible to a person before it becomes an operational action.
Bay Office private pilot