Plans and pricing
Start with the work that protects new leads. Add Team Desk when customer context and coordination need to reach more of your shop.
Lead Desk
For the shop that needs every new lead visible
A focused workspace for seeing new work, assigning responsibility, and keeping customer follow-up from drifting into a shared inbox or spreadsheet.
Team Desk / early access
Early access for a growing office and field team
Lead Desk plus the shared context and lightweight team operations tools a larger shop needs to coordinate work without exposing sensitive HR records.
Side-by-side
The difference is not a pile of mystery features. Team Desk adds structured team coordination around the Lead Desk workflow.
| Capability | Lead Desk | Team Desk |
|---|---|---|
| New lead inbox, status, owner, and next action | Included | Included |
| Customer records, notes, and follow-up history | Included | Included |
| Verified phone-line setup and routing controls | Included | Included |
| Team invitations, roles, and internal channels | Not included | Included |
| Training, policies, credential dates, and time entries | Not included | Included |
| Payroll, tax forms, I-9/W-4, and sensitive HR files | Not included | Not included |
Start customer signup, then select the plan your shop wants to activate.
Stripe Checkout handles the payment step. Subscription access changes only after the signed provider webhook is received.
Questions, answered plainly
Lead Desk is $399 per month and Team Desk is $799 per month. Each plan covers the software described on this page. Third-party provider charges, including a shop-owned Twilio number, remain with the provider account your shop controls.
You can create a shop account and work with customer and lead records. Phone-line features remain unavailable until a shop-owned Twilio number and secure webhook are configured.
No. Team Desk is designed for lightweight team coordination. It does not store payroll, tax forms, I-9/W-4 records, or other sensitive personnel documents.
The app uses Stripe Checkout for the chosen plan. Access changes only after the signed Stripe webhook confirms the subscription state; there is no fake successful payment fallback.
Bay Plumbing Software
Lead Desk is the focused starting point. Team Desk is there when your shop needs more coordination around the same customer work.
Set up your shop